Politique de remboursement
Returns & Warranty
SANTEVIA 30-DAY MONEY BACK GUARANTEE
The following guarantee applies to purchases made directly from Santevia Water Systems Inc. If you purchased your product from a retailer or through an online marketplace other than directly from Santevia, you must return your product to that retailer and subject to their return policy.
The purchaser is responsible for paying his/her own return shipping costs unless the reason for return is a consequence of Santevia’s error. Shipping costs are non-refundable. Any shipping fees paid on the original order will not be refunded to you.
Santevia guarantees the components of your Santevia product to be free from defects in workmanship and manufacturing for a period of 30 days or 90 days based on the terms below.
Please examine all parts prior to assembly. During the warranty period, if you discover that any part of your system is damaged or broken due to manufacturing defect or shipping accident, please submit a warranty claim by emailing us at firstname.lastname@example.org. All warranty claims will be examined by our quality control department.
Please note that proof of purchase is required when submitting a warranty claim. Failure to provide this will result in rejection of your claim.
Customer negligence, accidental damage, and water damage of electronic components are not covered under our extended warranty. This warranty also does not cover abuse, alteration, theft, loss or unauthorized and/or unreasonable use of your Santevia product.
To the extent permitted by local law, this warranty is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness, and precludes any other obligation on the part of the manufacturer, distributor or dealer, including any liability for special, incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from province to province.