We're here. How can we help? Contact us any time via email
or call us from 8am - 4pm PST.
1-886-943-9220 help@santevia.com
We're here. How can we help? Contact us any time via email
or call us from 8am - 4pm PST.
1-886-943-9220 help@santevia.com
We're here. How can we help? Contact us anytime via email or call us from 8am - 4pm PST.
1-886-943-9220
help@santevia.com
2 Months (300 L or 80 GAL).
Simply register your product through Filter Ease and we'll send you an email and/or text reminder when it's time for a filter replacement.
The MINA Alkaline Pitcher also comes with a digital reminder clock to indicate when it's time to replace your filter.
We recommend a routine cleaning of the pitcher each time you change the filter.
The MINA Alkaline Pitcher increases the pH of water by about 1.5-2.0 units on the pH scale. Results may vary depending on the source water.
We recommend a liquid pH testing solution, such as the Santevia Water pH Test Kit, or an electronic instrument. Note: you cannot use pH litmus paper to test water. Litmus paper test strips are typically used for mixed liquids such as blood, urine, or saliva but are not very accurate when measuring the pH of plain water. In addition, if the litmus paper is not formulated to check for mineral content (calcium, magnesium, manganese, zinc, etc.) which is what makes the Santevia water alkaline, hence, you will get a "neutral" or non-result. Expected results are a pH increase by about 1.5-2 units on the pH scale. Results may vary depending on the source water.
The particles in your pitcher are excess Granulated Activated Carbon (GAC) pieces that have escaped your filter. These are not harmful to consume and do not reduce the functionality of your pitcher filter. They are typically all flushed out in the preparation stage, but it is possible for them to appear in your pitcher during use. To reduce them, please remove your filter from the pitcher and re-rinse the filter under running water. Be sure to shake actively and thoroughly until the water from your filter runs clear. Tip: place a white surface such as a plate in the sink, this will allow you to see the GAC particles better.
This question describes a problem of a MINA Filter that has not been fully inserted into the upper tank of the pitcher. To correctly install, follow these steps:
The MINA Filter, if installed correctly and fully, will be firmly retained in the MINA Pitcher, even if the MINA Pitcher is turned upside down.
Lost your product manual? No problem, you can download a copy below. Each product manual contains helpful information like setup instructions, care and intended use, cleaning instructions, and the product's maximum filter life.
The MINA Alkaline Pitcher manual includes information on:
– Product setup
– The digital reminder clock
– How to recycle your used filter
– Filter Ease, our automated filter reminder system
Lost your product manual? No problem, you can download one below. Our product manuals contain helpful information like setup instructions, care and intended use, cleaning instructions, and your product's maximum filter life.
The product manual has information on:
– Product setup
– The digital reminder clock
– How to recycle your used filter
– Filter Ease, our automated filter reminder system
We're here. How can we help? Contact us anytime via email or call us from 8am - 4pm PST.
1-886-943-9220help@santevia.com
We're here. How can we help? Contact us anytime via email
or call us from 8am - 4pm PST.
1-886-943-9220 help@santevia.com