Nothing is more important to us than the safety of our customers and the quality of our products. Santevia will voluntarily recall Lots #003-19 and 003-20 of the Santevia Shower Filter in the U.S. and Canada after discovering a flaw that could cause the seam of the shower filter to detach under certain water conditions. This could cause the shell of the shower filter to fall apart and spill the contents.
The recall applies only to Shower Filters with the marking Lots #003-19 and 003-20 sold from January 2018 – June 2018. If you have an affected Shower Filter we would ask you to remove it from your shower and contact us for a replacement filter which is a completely re-designed model. To exchange your recalled filter, or if you have any questions please email us at firstname.lastname@example.org or call at 1-866-943-9220 (Mon-Fri 9-4 p.m. PST).
We’d like to sincerely apologize for this inconvenience. At Santevia we are committed to provide healthy, cost effective and eco-friendly products that are safe and reliable.