I purchased my Santevia water filter so excited told all my friends how great my water taste and I love my product, a week after purchasing, The indicator clock stopped working and water was floating inside of it. It is not water resistant and it’s very disappointing. It has also happened to a friend of mine that I had referred it too. Water still taste great but disappointing that I can’t tell how much time I have left with a new filter it was one of the reasons why I purchased. So I can see how many days I have left till renewal. I’ve checked online numerous of times to get the part replaced and it’s always sold out on the website. Smdh. Not what I expected for the price I paid.
Hello Niki, Thank you for your feedback, we really appreciate it! The Classic Pitcher indicator is water resistant, but it is not waterproof. It cannot be submerged in water. It was good to chat with you earlier and we hope that you enjoy the new indicator when it arrives. In the meantime please try Filter Ease. Filter Ease is our application designed to track the usage of all of your Santevia filters. To access Filter Ease, simply visit our website and create an account with your e-mail address. Filter Ease is designed to track your filter life more accurately with better convenience. No more scribbles on your calendar page. Filter Ease can be accessed from any web browser on your computer, or it can be downloaded as an app on your smart device.
Love what the classic pitcher and filter does, but the reminder went blank and I see I can’t replace the batteries...so no way of testing....pitcher looks **** with masking tape on it ...and a hole where the reminder goes...friends thinks it’s funny for a good product.
Hi Gordon, Thank you for the feedback! We are sorry to hear about your Timer Clock. We have just emailed you. We are looking forward to hearing back from you so that we can help solve the issue. We stand behind our products! :)
Purchased a new Santevia and the light indicator on the top does not work? Not sure if it’s simply faulty or if it has dead batteries in it. In any case it does not work. Disappointing for a new product. How do I get another light unit?
Very disappointed. Dont bother. It's not waterproof at all. And it's a water filter?? So idiotic. Reply from Santevia: Hi Laura, we're sorry for your poor experience! Our digital reminder clock is water resistant and can even be placed in the dishwasher! Sometimes the clock will run out of battery and stop working. If that is the case don't hesitate to reach out to us and we'll send you a free replacement. Once again, sorry for the inconvenience.
Hi Laura, we're sorry for your poor experience! Our digital reminder clock is water resistant and can even be placed in the dishwasher! Sometimes the clock will run out of battery and stop working. If that is the case don't hesitate to reach out to us and we'll send you a free replacement. Once again, sorry for the inconvenience.