We're here. How can we help? Contact us anytime via email
or call us from 8am - 4pm PST.
1-866-943-9220 help@santevia.com
We're here. How can we help? Contact us anytime via email
or call us from 8am - 4pm PST.
1-866-943-9220 help@santevia.com
We're here. How can we help? Contact us anytime via email or call us from 8am - 4pm PST.
1-866-943-9220
help@santevia.com
Each filter within the Gravity Water System has a different filter life.
Ceramic Pre-filter: Up to one year
5-stage Filter: 6 months (1,800 L or 475 GAL)
Fluoride Filter: 4 months (1,200 L or 317 GAL)
Mineral Stones: Up to two years
Please note the Gravity Water System comes with the following filters included: Ceramic Pre-filter, Fluoride Filter and Mineral Stones. The 5-stage Filter is not included in the purchase of the Gravity Water System but is available as a replacement filter. The 5-stage Filter can be used in the Gravity Water System instead of the Fluoride Filter. It is an alternative option for those who do not have fluoride in their water, or for those who choose not to filter fluoride.
Simply register your product to Filter Ease and we'll send you an email and/or text reminder when it's time for a filter replacement.
Each filter within the Gravity Water System needs to be conditioned before use.
Ceramic Pre-filter
-Soak in cool water for ten minutes.
-Using the included grey scrub pad (or equivalent), scrub the top of the Ceramic Pre-filter using moderate pressure.
-Note: You are removing a thin layer of ceramic material, this is normal and by design.
Fluoride Filter and 5-stage Filter
-Run water through the top of the filter until the water runs clear out the bottom.
-Shake the filter while running water through it. The purpose of this step is to remove any excess Granulated Activated Carbon (GAC) pieces.
-Note: Place a white surface (e.g. a plate) in the sink under the filter. This will let you more easily see the black GAC pieces.
Mineral Stones
-Rinse the Mineral Stones.
-Boil the Mineral Stones for 1 - 2 minutes, then let air dry.
We recommend routine cleaning of the entire system each time you change the Fluoride or 5-stage Filter.
The Gravity Water System increases the pH of water by about 1.5 - 2.0 units on the pH scale. Results may vary depending on the source water.
We recommend a liquid pH testing solution, such as the Santevia Water pH Test Kit, or an electronic instrument. Note: you cannot use pH litmus paper to test water. Litmus paper test strips are typically used for mixed liquids such as blood, urine or saliva but are not very accurate when measuring the pH of plain water. In addition, if the litmus paper is not formulated to check for mineral content (calcium, magnesium, manganese, zinc, etc.) which is what makes the Santevia water alkaline, you will get a "neutral" or non-result. Expected results are a pH increase by about 1.5 - 2.0 units on the pH scale. Results may vary depending on the source water.
The Countertop Model is a free-standing, independent unit that needs no attachments or plug-ins. It will produce room-temperature water.
The Dispenser Model must be paired with a compatible third-party water cooler unit, as it is designed to work in tandem with one of these units. Water from the Dispenser Model flows into the water cooler unit and is then available hot or cold, depending on the model of the water cooler used. Both models use the same filters (Ceramic Pre-filter, 5-stage Filter or Fluoride Filter, and Mineral Stones).
There are plenty of compatible water cooler units on the market. They need to fit the following qualifications:
Although not common, if algae are growing in your Gravity Water System, it can easily be remedied by following these steps:
Lost your product manual? No problem, you can download one below. Our product manuals contain helpful information like setup instructions, care and intended use, cleaning instructions, and your product's maximum filter life. For thorough instructions on how to care for your product, please download the Maintenance Manual.
The product manual has information on:
– Product setup
– Filter Ease, our automated filter reminder system
Lost your product manual? No problem, you can download one below. Our product manuals contain helpful information like setup instructions, care and intended use, cleaning instructions, and your product's maximum filter life.
The product manual has information on:
– Product setup
– The digital reminder clock
– How to recycle your used filter
– Filter Ease, our automated filter reminder system
The Gravity Water System Dispenser Model requires a water cooler unit to operate. Santevia does not sell water coolers, so it must be purchased separately.
Lost your product manual? No problem, you can download one below. Our product manuals contain helpful information like setup instructions, care and intended use, cleaning instructions, and your product's maximum filter life.
The product manual has information on:
– Product setup
– The digital reminder clock
– How to recycle your used filter
– Filter Ease, our automated filter reminder system
Santevia Water Systems Inc. is not affiliated with any water cooler manufacturers nor receives compensation for including them above. From our research we have found these coolers to be generally compatible with the Santevia Gravity Water System - Dispenser Model. Santevia is not responsible for any damage or injury that may occur from the use of a water cooler, and these recommendations are provided for informational purposes only. Operating a water cooler without the bottle support collar may void its warranty.
We're here. How can we help? Contact us anytime via email or call us from 8am - 4pm PST.
1-866-943-9220 help@santevia.com
We're here. How can we help? Contact us anytime via email
or call us from 8am - 4pm PST.
1-866-943-9220 help@santevia.com