Politique d'expédition

Santevia ships to Canada and the United States. We offer FREE Shipping on orders over $99.00 and on all MINA Alkaline Pitcher orders ($59.99 value).

All successfully placed orders will be shipped within 48 hours of purchase if the ship to address is accurate.

When the order is shipped you will receive an email confirming shipment with carrier’s name and tracking number. If you don’t receive an email confirming shipment, please check your SPAM/JUNK folder first or search for an email from “tracking@shipstation.com”.

Shipments to UNITED STATES

*Our FREE SHIPPING policy applies to MOST OF THE US (48 STATES)

RURAL AREAS, HAWAII, PUERTO RICO, ALASKA ARE SUBJECT TO ADDITIONAL CHARGES

US orders are shipped via FedEx, UPS, or Canada Post occasionally.

Shipments to CANADA

*Our FREE SHIPPING policy applies to all of CANADA

Canadian orders are shipped via FedEx, UPS or Canada Post.

PLEASE NOTE THE FOLLOWING:

  • FedEx and UPS do not ship to PO Boxes.

  • Orders are shipped directly to the shipping address provided.
    Customer is responsible for any fees incurred as a result of an incorrect address being supplied, or customer redirects the shipment to another location.

  • PARCEL SHIPMENTS MAY BE LEFT AT THE FRONT DOOR AT THE DISCRETION OF THE DELIVERY PERSON.

  • SANTEVIA HAS NO CONTROL OVER HOW THE CARRIER HANDLES SHIPMENT.