Product Information Power Stick
Santevia Support Center
We're here. How can we help? Contact us anytime via email
or call us from 8am - 4pm PST.
1-866-943-9220 help@santevia.com
We're here. How can we help? Contact us anytime via email or call us from 8am - 4pm PST.
1-866-943-9220
help@santevia.com
Need help with your Power Stick?
Find the following resources below:
Frequently Asked Questions
Frequently Asked Questions
How long does the Power Stick filter last?
3 months (180 L or 48 GAL).
How do I know when it's time to replace my filter?
Simply register your product to Filter Ease and we'll send you an email and/or text reminder when it's time for a filter replacement.
How do I prepare my Power Stick before use?
- Place stick in boiling water.
- Shake or stir for 30 seconds.
- Discard water.
How often should I clean my Power Stick?
We recommend routine cleaning weekly.
By how much does the Power Stick increase the pH of water?
The Power Stick increases the pH of water by about 1.5-2 units on the pH scale. Results may vary depending on the source water.
How can I test the pH of my water?
We recommend a liquid pH testing solution, such as the Santevia Water pH Test Kit, or an electronic instrument. Note: you cannot use pH litmus paper to test water. Litmus paper test strips are typically used for mixed liquids such as blood, urine, or saliva but are not very accurate when measuring the pH of plain water. In addition, if the litmus paper is not formulated to check for mineral content (calcium, magnesium, manganese, zinc, etc.) which is what makes the Santevia water alkaline, hence, you will get a "neutral" or non-result. Expected results are a pH increase by about 1.5-2 units on the pH scale. Results may vary depending on the source water.
What is the difference between the Power Stick and Recovery Stick?
The Power Stick and Recovery Stick both reduce chlorine and make water alkaline. The Power Stick adds slightly more electrolytes into the water - the perfect hydration solution for a pre-workout boost of energy.
Unlike the Power Stick, The Recovery Stick adds antioxidants to the water - this is your post-workout hydration hero. Fight inflammation and recover quicker using this convenient on-the-go filter.
Can I leave my Power Stick in my water bottle?
Yes, however, if you leave your water in the bottle for a long period of time (over 48 hours), the mineral taste may become too strong. At this point, we recommended discarding the water and refilling your bottle.
Can I use my Power Stick in a larger container, such as a water jug or other pitcher?
Yes, however, the Santevia Power Stick is designed and tested within a size range of 500-700 ml. It is not designed to be used in larger containers, thus we cannot guarantee pH levels or level of filtration. Results may vary.
Why does my Power Stick turn the water cloudy?
The Power Stick employs bioceramic balls that releases minerals to the water. The primary component of the bioceramic balls in the Power Stick is calcium. The cloudiness is caused by over-boiling of the stick in water. The high temperature can damage the calcium coating of the bioceramic balls resulting in calcium solids dispersed in the water. We recommend only a short immersion of the Power Stick in boiling water for sanitation of less than one minute. The calcium solids that makes the water cloudy are not harmful for ingestion. However, we do not recommend prolonged use of a Power Stick that causes cloudiness. Please obtain a new Power Stick at your earliest convenience.
Product Manual
Product Manual
Lost your product manual? No problem, you can download one below. Our product manuals contain helpful information like setup instructions, care and intended use, cleaning instructions, and your product's maximum filter life.
The product manual has information on:
– Product setup
– Maintenance instructions
Lost your product manual? No problem, you can download one below. Our product manuals contain helpful information like setup instructions, care and intended use, cleaning instructions, and your product's maximum filter life.
The product manual has information on:
– Product setup
– The digital reminder clock
– How to recycle your used filter
– Filter Ease, our automated filter reminder system
Helpful Videos
Helpful Videos
How To Use Your Sticks
Replacement Parts
Replacement Filter
Still Need Help?
We're here. How can we help? Contact us anytime via email or call us from 8am - 4pm PST.
1-866-943-9220 help@santevia.com
We're here. How can we help? Contact us anytime via email
or call us from 8am - 4pm PST.
1-866-943-9220 help@santevia.com